Email Account

I am getting an Invalid Maildirsize file Error, How can i fix it?

June 3rd, 2010

If you getting a Invalid MailDirSize File error warning when you are trying to modify your mail box quota from cPanel, please follow to steps below to solve this issue.

1. Log into cPanel
2. Click on File Manager
3. Click on the folder icon next to the mail folder
4. Click on the folder icon next to the domain name
5. Click on the folder icon next to the email user name
6. Click on the file called maildirsize in that folder (don’t click on the icon but the file’s name itself).
7. Right click your mouse and click to delete the file. Once you delete it, it will reform for the account automatically and it should then have the correct quota size.

How to Configure Outlook Express for POP3 Email

September 1st, 2009

To modify or add an email to your existing Outlook or Outlook Express account, please follow the instructions below.

1. Open Outlook or Outlook Express.
2. Go to the Tools Menu, and then to Accounts.

Outlook Express Mail

3. On the Internet Accounts window, select the mail account you wish to modify and click Properties to edit the settings for your email account.

Mail Accounts

4. On the Internet Accounts window, select the mail account that you want to edit and click Properties to edit the email settings.

5. On the Properties page that appears, choose the Servers tab. Enter your applicable in the Incoming mail (POP3) field and in the Outgoing mail (SMTP) field.

Please Note: Some versions of Outlook Express have the Incoming and Outgoing Mail Server boxes reversed, so take care to put enter the right settings in the right box! Enter you applicable in the Account Name field, and your account password in the Password field. If you would like to have the program save your password, put a check in the “Remember password” field.

6. Check My server requires authentication box and click Settings on the right.

Email Properties

7. Select Use the same settings as my incoming server.

Note: make sure to check Remember password if you don’t want to enter password each time you send out email.

Outgoing Mail Server

8. Click OK.
9. Back on the Properties page, click Apply and OK to save settings and then close all dialog boxes.
10. Click the “Close” button to complete your account setup

Having Problems Receiving or Sending Emails?

August 22nd, 2009

Sending Emails: If you aren’t able to send this usually means one thing… your internet provider is blocking you from using anyone’s outgoing mail servers but their own. Many major ISPs are blocking outgoing emails to prevent their internet connection from being used for spam. In order to work around this issue, we have opened Port 26. Please change the outgoing mail (SMTP) from the default Port 25 to Port 26.

If you use Outlook, please be sure that you select the option for “Outgoing SMTP Server Requires Authentication“. This is required by our server security now.

Receiving Emails: Either your domain is over quota (total disk space), or your e-mail address itself is over quota. You will need to increase the amount of disk space to receive mail again.

Please sign into cPanel and look in the left menu for Disk Space Available. Make sure this is a positive number. Next, please, click the Email Accounts icon. Check the column that says Usage, and make sure it is not higher than the Quota.

How can the email go over quota? The last message may have been large, or the quota may have been decreased while the email account was at its current size.

Learn how to create an email account and check emails using webmail.

How to Check Your Emails Using Webmail

August 17th, 2009

Webmail is a great feature offered by cPanel. You can access email from any PC connected to the Internet.

Once you do that for your domain name, you will be prompted for your user name and password. Be aware, it is not asking you for your cPanel user name and password. All email account user names look just like the email address. Please make sure you create an email address before you do this step.

In the user name section, type your full e-mail address. (Example:
In the password section, provide the password which you provided when you created the email account. Then hit enter.

You are now logged into webmail. Please select any of the three email clients (Squirrel Mail, Horde Mail, RoundCube Mail) through which you can check, compose and send your emails.

How to Create an Email Address in cPanel?

August 15th, 2009

To create an email account:

1. Login to cPanel and click Email Accounts.
2. Fill in the name you want and select the domain name from the drop-down.
3. Type the desired password twice.
4. Change the quota if you want.
5. Click Create.

Create email from cPanel

*NOTE: By default you have no email address setup. The main username may look like it is setup as an email, but if you wish to use it, you will need to add it as an email account.