Having Problems Receiving or Sending Emails?

August 22nd, 2009

Sending Emails: If you aren’t able to send this usually means one thing… your internet provider is blocking you from using anyone’s outgoing mail servers but their own. Many major ISPs are blocking outgoing emails to prevent their internet connection from being used for spam. In order to work around this issue, we have opened Port 26. Please change the outgoing mail (SMTP) from the default Port 25 to Port 26.

If you use Outlook, please be sure that you select the option for “Outgoing SMTP Server Requires Authentication“. This is required by our server security now.

Receiving Emails: Either your domain is over quota (total disk space), or your e-mail address itself is over quota. You will need to increase the amount of disk space to receive mail again.

Please sign into cPanel and look in the left menu for Disk Space Available. Make sure this is a positive number. Next, please, click the Email Accounts icon. Check the column that says Usage, and make sure it is not higher than the Quota.

How can the email go over quota? The last message may have been large, or the quota may have been decreased while the email account was at its current size.

Learn how to create an email account and check emails using webmail.

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